Common Issues

What to do when you get a 'Please Settle Batch' message on Pax E800?

Manual Close Batch

If your batch did not close and you are receiving a 'Please Settle' error message when you do a transaction; but do not have the Error Message from the Batch Close, first try to manually settle the batch and get the error message that is returned.

Here are the steps to close the batch using the PAX utility application

1. Close the retailcloud App, wait for 5 seconds (Make sure to close all apps running in background or you will not be able to close the batch)

2. Open POSLink Demo App on POS

3. Click on Batch Tab

4. Click Close Batch and select Start to process that will manually close out your batch

5. Note the result code. If it says OK your batch has been closed and you can continue ringing sales.

6. Close the POSLink Demo App (Wait for 5 seconds).

7. Reopen the retailcloud App and start processing.

If you still get the Settle Batch message ; (Your terminal memory may be full and need to clear the cache)

Clear Batch Database

1. Close the retailcloud App, wait for 5 seconds.

2. Open POSLink Demo App

3. Click on Batch Tab

4. Click Clear Batch ( Check if you can see a Success/OK message). This will only show if you have batches still in memory.

5. Close the POSLink Demo App (Wait for 5 seconds).

6. Reopen the retailcloud App and start processing.