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Hardware
  • Hardware
  • Payment Devices
    • Payment Devices
    • PAX-S300
      • Getting Started
      • Setup for HTTP GET
      • Setup for TCP
      • Close Batch & Clear Database
      • Setup Static & Dynamic IP
      • Common Issues
        • How to Troubleshoot Connection Error between PAX and POS?
    • PAX-PX5
      • Getting Started
      • Setup for HTTP GET
      • Setup for TCP
      • Close Batch & Clear Database
      • Setup Static & Dynamic IP
    • PAX-Q20L
    • Payanywhere
    • Common Issues
  • AIO Point of Sale
    • AIO Point of Sale
    • PAX Terminals Pre-requisite
    • PAX E500
      • Initial Setup
      • Point of Sale App
      • Ports, Peripherals & Accessories
      • Issues & Troubleshooting
    • PAX E600
      • Initial Setup
      • Point of Sale App
      • Ports, Peripherals & Accessories
      • Issues & Troubleshooting
    • PAX E700
      • Initial Setup
      • Point of Sale App
      • Ports, Peripherals & Accessories
      • Issues & Troubleshooting
    • PAX E800
      • Untitled
      • Initial Setup
      • Point of Sale App
      • Ports,Peripherals & Accessories
      • Issues & Troubleshooting
    • PAX A920
      • Initial Setup
      • Point of Sale App
      • Ports, Peripherals & Accessories
      • Issues & Troubleshooting
    • Common Issues
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  1. Payment Devices
  2. PAX-S300

Common Issues

PreviousSetup Static & Dynamic IPNextHow to Troubleshoot Connection Error between PAX and POS?

Last updated 5 years ago

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Issue

Reason

Troubleshooting

CONNECTION ERROR

Communication failure between PAX and POS

1. Verify Payment Settings
2. Verify the IP Address
3. Verify he PAX Communications params
4. Ping Test
5. Run a sample Sale