Loyalty Programs
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Last updated
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A report is available on CAS --> Reports --> Customer --> Loyalty Program. It applies to an enterprise level, current only data. The report shows:
Customer Name, Customer No, Current Points, Points redeemed (cumulative), Date of last sale.
Customer points are also available on each customer record on CAS
The loyalty program will allow you to award points for money spent or for units purchased. Award any point-to-dollar ratio you'd like.
On CAS, set up for the loyalty program is under the integration tab of the configuration menu. By default the program will be disabled. If disabled no points totals will be displayed on the emailed or printed receipts.
If you do not see this feature, please upgrade to the Grow or Pro version
Business owners set how many points will be assigned per x dollars or per x items of a specific item or at a category level. They can do one, both or a combination of both. The rules will be applied to all transactions.
There is a slider to indicate if the redemption is for merchandise or for a cash reward (the highlighted ones, is the one selected).
After selecting the slider, the user will enter the points for the award and the Item ID (or category) or the Cash amount as applicable.
There is an option for 3 redemption programs
The redemption must apply to a single item, as you will apply the discount to an item, not to the entire transaction.
Earning Points
Identifying the customer
Via the customer provided data
Via the card number
A typical transaction consists of a cashier assigning a customer by searching for the email address, name or phone number and then processing the transaction, and points earned are then added to the customer totals.
If the customer has not been selected and a credit card is used, the points will be added to that record (based on the credit card used). If more than one record exists a popup box is displayed asking them if they are Joe or Mike. If no existing record exists a popup box is displayed asking if the customer would like to be added to the loyalty program at which time the cashier is navigated to the add customer screen and the information is added and the points accumulated.
The customer must indicate to the cashier that points are to be redeemed, and when the transaction is processed the loyalty redemption code is selected. The points needed for redemption will be validated at this time against the customers total and then decremented upon conclusion of the transaction. If the validation is for a specific item or category that validation should occur here as well.
Customer Lookup
The customer screens on the Tablet POS application shows the loyalty points. Also when you add the customer to a sales transaction their current points are displayed on the sales screen
