Setup & Installation
Setting Up the Pax A920 Hardware
Unbox your Pax A920 hardware. The device comes with the following
The A920 Device
Roll of Printer Paper
power supply/cable
Quick Guide
Connect the micro USB charger to fully charge the device. For the first two cycles or charges, it is recommended to charge it only after the battery drop down to 5 %.
Connect to wifi
Swipe from the top of the screen to see the wifi options
Choose your desired wifi network / SSID and enter your password. If the network is successfully connected you will have internet connection
Activating A920
Activation of the device is an important step in the process. This can be only done by the retailcloud support team. If the hardware is bought directly from us it may already be activated . If it is not activated, please send an email to support@retailcloud.com with the serial number from the back of the device and retailcloud will activate it on same day.
Provide the below information to retailcloud support
A920 Serial Number starting with 115xxx ( Sticker back of the device)
Payment Processor Information ( See the section for Payment Processor Prerequisite for specific details on each processor ) Pax Terminals Prerequisite
How to verify that your hardware is already activated ?
If your hardware is activated you will be able to see the mPOS app icon installed under applications as below
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