Kitchen Display System (KDS)
Overview
Retailcloud’s Kitchen Display System (KDS) is a POS integrated application that works remotely and displays orders to be prepared which increases restaurant efficiency. This reduces both staff effort and the chances of manual error by automating the entire process.
Features
Display orders in kitchen
Auto discovery of KDS device
Incremental orders
Print receipt
Bump orders
View delivered orders
Better Customer Service
Complete Tracking Of Orders
Getting Started
Step 1 : Enable QSR on POS
Login to POS (Login credentials are provided in the welcome letter).
From the Home screen, scroll from the left side in or press on the RC Settings in the upper left → Click on Configuration → General .
Enable QSR Mode : This will enable the Screen for QSR application.
QSR Settings : Configure Department Exclusion : Allows you to exclude from the displayed menu certain departments that you do not use for sales (primarily those departments used for ingredients)
Step 2 : Configure KDS on POS
From the Home screen, scroll from the left side in or press on the RC Settings in the upper left → Click on Configuration → Hardware.
Enable KDS by clicking on “On”.
Click on the search icon for Auto Recovering the KDS device or manually enter the IP address in the provided fields.
Step 3 : How does KDS work?
Login to POS
From home screen, Go to Transaction tab.
Add items to the transaction cart.
Make Payment by selecting any tender type.
Click on “Make Payment” which automatically sends order details to the KDS screen.
KDS Rings Up when an order arrives.
Once an item rings through the POS, it displays on the KDS. Since the food order is placed at the point of sale, it has to be able to talk to the kitchen display system for food to route and show up in the back of the house.
If the order is placed, the kitchen staff can CLOSE the order from the KDS.
How Incremental Orders work ?
This feature allows you to send a customer’s complete order in one chunk so that the customer receives each course at the appropriate time. All changes are reported to the kitchen staff as soon as they are requested by the customer.
With this feature, instead of waiting for the service staff to get the order details, the preparation staff can begin working on their food preparation as soon as order details are notified at the display system.
Login to POS
From home screen, Go to Transaction tab.
Add items to the transaction cart.
Select Modifiers and Add ons
Select the Table and Seat by clicking on the ‘+’ sign near Table Seat
Type in any Comments to be displayed on the KDS as well as the receipts.
Click on “Add to Cart”.
Scroll from the left side in or press on the RC Settings in the upper left from the transaction screen.
Click on “Suspend”.
From the Suspend Transaction receipt screen, enter the Customer Name ,Comments. Suspend transaction # will be auto populated.
Click on “Send to Kitchen” to suspend the transaction and send the initial order to the KDS screen.
To add more orders to the list, scroll from the left side in or press on the RC Settings in the upper left from the transaction screen to resume the transaction.
Click on “Resume”.
Add items to the cart.Order will get incremented automatically.
How to Bump an Order?
Bump Order feature is very useful when you want to give special priority to any orders or change the order positions.
Follow the instruction below to easily bump an order
From the KDS home screen, click on the particular order to be bumped.
Click on “BUMP”.
The order will automatically get displaced to the left position.
How to View Order Status?
View all the In-Progress and Closed Orders from the KDS screen.
From the KDS home screen, Swipe up the ^ sign (arrow) at the bottom of the screen.
Select from In-Progress or Closed orders to view.
Closed Orders can be filtered by All, Today & Yesterday.
The count of all orders in progress will be displayed at the top of the screen.
KDS Settings
To configure KDS Settings ,go to Settings (right top corner) from the KDS screen.
IP Address : Enter the displayed IP Address on your QSR to configure the KDS with QSR.
Printer IP Address : Enter the IP address of the printer. KDS will print the order receipt when a new order is placed on the QSR. The 2 printing options are :
Print receipt when order is received : Prints receipts when an order is received. Default is Enable
Print receipt when order is closed : Print receipts when an order is closed. Default is Enable
Ring up when a new order is arrived : KDS rings up when an order arrives. Default is Disable.
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