# Exchange

In the moment you wish to perform an exchange on items, begin with the Refund option above. Before choosing to tender the refund, follow the steps below to add the exchange items to the transaction.

1. Go to **Other Transactions** --> **Exchange** .
2. Add the item you wish to exchange.
3. You will see the items being returned show a (-) in front, and items being sold in exchange, will show at a positive amount. 
4. If any refund is due to the customer, it will show in the total as a (-) amount. Continue tendering the transaction to refund the customer the difference.
5. If an amount is due to collect from the customer, it will show in the total as a positive amount. Continue tendering the transaction to collect amount due from the customer.

&#x20;             ![](https://lh4.googleusercontent.com/dtvcdw2rBZtXfH1QZM_Wq4JPmRIJwAv0k3eIrbUl07gM1jTHR2_Rsk-B_YHHwB0I1VmZUCxIVBrSQlIg8IDDG_ZqmGSCdmX4c0oZ8EPRxcLs-ibU4PLg4ej1qRX2caS9P3GdefY_)       ![](https://lh3.googleusercontent.com/8k6Pb7_JdhMtss5YvVl7v8XqENsqy7MyzDso63drCMwUNjWo6gO9NOvPVpf_Mk2rPP04IiHU7BYmUvMveSpOyEAeiM_FoW9gdc9GTbPO5BBAOKj2I1cH7Xh8401TXONcXzX7s0nK)  <br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://retailcloud.gitbook.io/point-of-sale/mobile-pos-mpos/exchange.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.