🖋️
Point of Sale
  • Point of Sale ( POS )
  • Windows POS ( WinPOS )
    • Getting Started
      • Hardware
        • Magnetic Stripe Readers
          • HID or Keyboard MSR
        • Increasing Memory Size
        • Optimus Computer (Inventory Scanning)
      • SetUp
      • Installation & Download
        • Installing MySQL 5.6
        • Uninstall MYSQL 5.6 from Windows
      • Version
      • Uninstallation
    • Training Mode
    • Signing In
    • Clock In/Out
    • Configure
      • Setup
      • Terminate
      • Hardware
        • USB Pole Display
        • Powered COM Port
        • Printer Installation Information
        • Epson TM T20II
        • Configuring the POS Scale
        • Integrating a Honeywell Scale/Scanner
          • Compatibility of 64 bit OS
        • Brecknell Scale
          • Brecknell Scale Setup
          • Send the weight to the POS
          • Add decimal Points for Pound Weights
      • Settings
        • Backup
        • Receipt
          • Store Logo
          • Promotional Message
        • Transactions
        • Speed Keys POS
        • Logs
        • Payment Gateway Settings
          • PAX (Direct to Processor)
          • How to get IP Address from PAX?
        • Gift Card Processor
        • Automatic Coupon Settings
        • Cash Drawer
      • App Settings
      • Turn On Debug
    • Manage
      • Open Bank
      • Close Bank
        • Closing Procedures - Best Practices WinPOS
      • Cash Drawer
      • Batch Close
      • Z Report
      • ZZ Report
    • Transactions
      • Sales Transactions
        • General Item
        • Item Look Up
        • Tenders
          • Cash
          • Credit
          • Debit
          • Gift
            • Gift Cards
              • Smart Transaction Systems (Gift Cards)
              • Sample Gift Card Disclosure
          • Check
          • Other
            • Prepaid/Layaway
            • Dwolla
            • Store Credit
              • Store Credit as a Payment Type
          • Split
        • Return
          • Refund Verification - CAS
        • Find Customer
        • Select Receipt
        • Search
        • Add Item
          • Edit Item
        • Add Customer
          • Customer Transaction Analysis
        • Speed Keys
        • Quick Pick
        • QOH
        • Activate/Inquiry
        • Suspend
        • Resume
        • Sales Person
        • Serialization
        • Scan Item
        • Fees
        • Discount
        • Coupons
        • Go Green
        • Clear Cart (Void a Sales Transaction)
        • Multi Line Void -Delete Item from Cart
        • Prompt for Receipt Print
        • Multiple UPC
        • Help Screen for Function Keys
      • Cash Pickup
      • Misc Cash
      • Customer
      • Prepaid
    • Reports
      • Daily Sales Summary
        • Daily Sales Summary Description
      • Department Totals
      • PLU Movement
      • Hourly Sales
      • Cash Balances
      • Special Transactions
    • Utilities
      • Create Store Order
      • Receiving
      • Transfers
      • Adjustment
        • Inventory Adjustment Use Cases
      • Manual Index
      • Backup
      • Restore
      • Print Barcode Labels
      • Forced Sync
    • Error Messages - POS
    • Prepaid Deposit Transactions (Layaway)
      • CRM Builder
      • Prepaid Sale (Initial Transaction)
    • Common Questions and Answers
    • Release Notes
      • Release Notes POS 4.3
      • Release Notes POS 4.2
      • Release Notes POS 4.1.03
      • Release Notes POS 4.1.02
      • Release Notes POS 4.1.01
      • Release Notes POS 4.1
      • Release Notes POS 4.0.25
      • Release Notes POS 4.00.24
      • Release Notes POS 4.00.23
      • Release Notes POS 4.00.22
      • Release notes POS 4.00.21
      • Release Notes POS 4.00.20
      • Release Notes POS 4.00.19
      • Release Notes POS 4.00.18
      • Release Notes POS 4.00.17
      • Release Notes POS 4.00.16
      • Untitled
      • Untitled
      • Untitled
  • Tablet POS ( TabPOS )
    • Getting Started
      • Requirements
      • Hardware
        • Compatible Android Tablets
        • ADT ProPort Installation Process
        • Star Micronics mPOP
          • mPOP - How to Pair?
      • Installation
      • Demo Mode
      • Register
      • Login
        • TabPOS - PIN Entry
    • Configuration
      • Support
      • Merchant Info
      • Management
        • Open Bank/Close Bank
        • Misc Cash
        • Tip Payout
        • Z Report
      • Clock In/Clock Out
      • Manual Sync
      • Master Sync
      • Configuration
        • Device
        • Receipt
        • Payment
        • Hardware
        • General
        • CDS
      • Inventory
        • Merchandise Receiving
        • Inventory Adjustments
        • Inventory Transfer
      • Scheduling
    • Transaction
      • General Item Calculator
      • Tablet - QuickPick
      • Sales Transactions
        • Suspend
        • Resume
        • Tax Exempt
        • Transaction Level Coupon
        • Transaction Level Discount
        • Verified Refund
        • Gift Card Activation
        • Gift Card Balance Inquiry
        • Comments
        • Cash Drawer
        • Adjust Tip
        • Sales Person
        • Reprint Receipt
        • Reprint Kitchen Receipt
        • Table
      • Return
        • Store Credit as tender (purchases and Refunds)
      • Void : Clear Cart
    • Item
      • Add Item
      • Edit Item
      • Quantity on Hand
    • Customer
    • Reports
      • Daily Sales Report (DSR)
      • Z Report
      • ZZ report
      • Transaction Summary Report
    • QSR
      • Setting Up QSR
      • Using QSR on the tablet (sales)
    • retailcloud chat
    • Re-Registering TabPOS
    • Common Issues
      • What to do when you get a 'Please Settle' Error Message ?
  • Mobile POS ( mPOS )
    • Getting Started
      • Hardware
      • Setup & Installation
    • Register
    • Login
    • Sales Transaction
      • Customer Feedback
      • General Item Calculator
    • Return
    • Exchange
    • Gift
    • Resume
    • Item
    • Customer
    • Clock In & Clock Out
    • Reports
    • Settings
      • Merchant Information
      • Company Settings
      • Payment Settings
      • Printer
      • Purge Data Quota
      • Sync Interval Schedule
      • Manual Sync
      • Hardware Configurations
      • Transaction Fees
      • Receipt Configurations
      • Pair With RC Platform Account
      • Enable Verified Refund
      • Enable Tip Transaction
      • Enable Enhanced Email Receipt
    • Support
    • Logout
  • 6IX POS
    • Getting Started
      • Hardware
      • Set Up
      • Installation & Download
      • Versions
    • Register
    • Login
    • Sales Transaction
      • General Item Calculator
      • Return Verified Transaction
      • Quick Pick
      • Tips
    • Products
    • Customers
    • Employees
    • Clock In / Out
    • Company Settings
    • Management
    • Tip Adjustment
    • Cash Drawer
    • Configurations
    • Manual Sync
    • Reports
    • Reprint Receipt
    • Gift Activation
    • Gift Balance Inquiry
  • Feedbk
  • Kitchen Display System (KDS)
  • Skedool POS
    • Getting Started
      • Hardware
      • Setup
      • Installation & Download
      • Register
      • Login
    • Configuration
      • Configuration
      • Reports
      • Gift Activation
      • Gift Balance Inquiry
    • Schedule
    • Waitlist
    • Customers
    • Products
    • POS
      • Quickpicks
      • General Item Calculator
      • Verified Refund
      • Suspend
      • Resume
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On this page
  • Overview
  • Features
  • Getting Started
  • Feedback Configuration on CAS
  • On 6IX POS
  • On mPOS
  • Feedback Notification on nGauge App
  • Click here to know more about nGauge Application

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Feedbk

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Last updated 5 years ago

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Overview

retailcloud’s Feedbk is a rating application that provides insight into your customers in store or online experiences. Get real time feedback from your customers at the Point of Sale on their experience. These powerful insights help you tailor a customer experience strategy based on your customer with analytics to identify ideal product mixes and ultimately, increase units per transaction.

Features

Feedbk allows business owners to connect with customers, enabling them to provide feedback and information to improve their experience.

  • Multiple feedback Templates

  • Customizable Questions

  • Better Insight

Getting Started

Please contact to enable Feedback.

Feedback Configuration on CAS

  1. Login to CAS

  2. Navigate to Configuration —> POS Settings —> Feedback Settings

  3. To Enable Feedback, tick the checkbox.

  4. Choose a question from the dropdown box for POS Question or type the question in the below box. This question will be asked on CDS immediately when a customer completes the transaction.

  5. Select the answer Type ‘Star’.

  6. Select the Email Question from the dropdown box or manually enter the question in the box below. This question will be asked on an email receipt sent to the customer email address.

  7. Select the answer Type ‘Smile’.

  8. Click on ‘Submit’.

After a successful transaction, a customer feedback screen appears to get feedback from the customer.

Feedback Notification on nGauge App

This feature of the app allows the business owner to get notified about their customer feedback or ratings. Merchants can easily analyse feedback and plan for improvements.

To get notifications on the app, activate feedback on pos or digital receipts.

  1. Click on 💟 sign at the bottom of the home screen.

  2. Customer feedback rating will be listed based on High or Low rating.

  3. Click on a particular customer to view the details such as Rating Points, Customer No, Transaction No and Source.

support@retailcloud.com
On 6IX POS
On mPOS
Click here to know more about nGauge Application