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Hardware
  • Hardware
  • Payment Devices
    • Payment Devices
    • PAX-S300
      • Getting Started
      • Setup for HTTP GET
      • Setup for TCP
      • Close Batch & Clear Database
      • Setup Static & Dynamic IP
      • Common Issues
        • How to Troubleshoot Connection Error between PAX and POS?
    • PAX-PX5
      • Getting Started
      • Setup for HTTP GET
      • Setup for TCP
      • Close Batch & Clear Database
      • Setup Static & Dynamic IP
    • PAX-Q20L
    • Payanywhere
    • Common Issues
  • AIO Point of Sale
    • AIO Point of Sale
    • PAX Terminals Pre-requisite
    • PAX E500
      • Initial Setup
      • Point of Sale App
      • Ports, Peripherals & Accessories
      • Issues & Troubleshooting
    • PAX E600
      • Initial Setup
      • Point of Sale App
      • Ports, Peripherals & Accessories
      • Issues & Troubleshooting
    • PAX E700
      • Initial Setup
      • Point of Sale App
      • Ports, Peripherals & Accessories
      • Issues & Troubleshooting
    • PAX E800
      • Untitled
      • Initial Setup
      • Point of Sale App
      • Ports,Peripherals & Accessories
      • Issues & Troubleshooting
    • PAX A920
      • Initial Setup
      • Point of Sale App
      • Ports, Peripherals & Accessories
      • Issues & Troubleshooting
    • Common Issues
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  1. AIO Point of Sale
  2. PAX A920

Issues & Troubleshooting

Issue

Trouble Shooting

Receipt not printing

Any PAX device needs the SDK Neptune Light to print a receipt 1. Verify that the app was built in the Pax Store including Neptune Light 2.Verify that the roll of paper is installed correctly 3. Verify that the merchant is selecting - Print

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Last updated 5 years ago

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