# What to do when you get a 'Please Settle' Error Message ?

| **Reason**                                                             | **Troubleshooting**                                                |
| ---------------------------------------------------------------------- | ------------------------------------------------------------------ |
| <p></p><ul><li>Batch not Closed</li><li>Terminal Memory Full</li></ul> | <ul><li>Manually close the batch</li><li>Clear the cache</li></ul> |

### How to Close Batch (Manually)?

If your batch did not close and you are receiving a '**Please Settle**' error message when you do a transaction; but do not have the Error Message from the Batch Close,  first try to manually settle the batch and get the error message that is returned.

Here are the steps to close the batch using the PAX utility application

1. Close the retailcloud App, wait for 5 seconds (Make sure to close all apps running in background or you will not be able to close the batch)
2. Open **POSLink Demo App** on POS
3. Click on Batch Tab
4. Click **Close Batch** and select Start to process that will manually close out your batch
5. Note the result code. If it says **OK** your batch has been closed and you can continue ringing sales.
6. Close the POSLink Demo App (Wait for 5 seconds).
7. Reopen the retailcloud App and start processing.

{% hint style="danger" %}
If you still get the Settle Batch message ; (Your terminal memory may be full and need to clear the cache)
{% endhint %}

### How to Clear Batch Database ?

1. Close the retailcloud App, wait for 5 seconds.
2. Open **POSLink Demo App**
3. Click on Batch Tab
4. Click **Clear Batch** ( Check if you can see a Success/**OK** message). This will only show if you have batches still in memory.
5. Close the POSLink Demo App (Wait for 5 seconds).
6. Reopen the retailcloud App and start processing.


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