# Uninstallation

### How to Uninstall your POS system, in case of failure during setup process or reinstall ?

This is a guided process to uninstall your POS System, in the event the install had errors or the current register or domain needs to be removed and a new one installed. This applies to all versions of Windows.

If you need to uninstall and reinstall your MySQL go [**here**](https://retailcloud.gitbook.io/point-of-sale/windows-pos-winpos/getting-started/installation-and-download/uninstall-mysql-5.6-from-windows) and [**here**](https://retailcloud.gitbook.io/point-of-sale/windows-pos-winpos/getting-started/installation-and-download/installing-mysql-5.6) before doing this section.

**Step 1**: Press Start or the Windows Key to bring up all your programs

![](https://2657618144-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LlINufRBp2ubo290rFc%2F-LxypgGK3O435DZXaqGA%2F-LxytPUdZyx5LawlCJQn%2F2020-01-07%2012_54_39-.png?alt=media\&token=0fab2db5-2f45-4d60-8a9e-30ddb8f3229d)

**Step 2**: In your Programs list go to 'retailcloud POS Application'

![](https://2657618144-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LlINufRBp2ubo290rFc%2F-LxypgGK3O435DZXaqGA%2F-LxyteyWJRrBznNjexNH%2F2020-01-07%2012_56_52-.png?alt=media\&token=7578a25b-a7d3-4bf0-ab20-d0d86b25e7cc)

**Step 3**: Under 'retailcloud POS Application', go to 'POS Uninstall'

![](https://2657618144-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LlINufRBp2ubo290rFc%2F-LxypgGK3O435DZXaqGA%2F-Lxytv2JQurDZs_wOKUz%2F2020-01-07%2012_58_04-.png?alt=media\&token=b598d19b-d2ec-470e-b7f6-b525bb52f82e)

**Step 4**: A black box will pop up and begin the uninstall process, it should take about 1 minute

![](https://retailcloud.atlassian.net/wiki/download/thumbnails/91914254/rc-uninstall-3.5.png?version=1\&modificationDate=1470788378623\&cacheVersion=1\&api=v2\&width=444\&height=250)

**Step 5**: Go to 'This PC' 

**Step 6**: Go to your C:\ Drive

![](https://2657618144-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LlINufRBp2ubo290rFc%2F-LxypgGK3O435DZXaqGA%2F-LxyueBpY8RU1G5aOXT0%2F2020-01-07%2013_01_11-This%20PC.png?alt=media\&token=3536f6ea-859d-4d03-9270-05899ae6636d)

**Step 7**: Select the folder called 'Retailcloud' and right-click your mouse or press the Print Key on your keyboard, below your right shift key and press 'Delete'

![](https://2657618144-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LlINufRBp2ubo290rFc%2F-LxypgGK3O435DZXaqGA%2F-LxyuxS8Rxcy5Xb9WL9w%2F2020-01-07%2013_02_39-Local%20Disk%20\(C_\).png?alt=media\&token=6cb3e688-8f81-478d-9d96-1dc045351ac4)

**Step 8**: You can now begin the reinstall of the retailcloud POS Application by running the executable

![](https://retailcloud.atlassian.net/wiki/download/thumbnails/91914254/rc-install-1.png?version=1\&modificationDate=1470788376146\&cacheVersion=1\&api=v2\&width=444\&height=250)