# Package Handling

**Overview**

Go to **Configuration** --> **POS Settings** --> **Package Handling**

After selecting venue and store, user checks a box if packaging for items rung up at sale/refund is desired.

![](/files/-LwCa19gx1qwzKm858fA)

This is used to set the method that items should be handled at the Point of Sale if they are part of a package.

If you check the boxes and items are presented for purchase or refund at a register, they will be automatically combined to receive the package price even if that price is not requested. If the box is left unchecked the customer will have to request the package price.

If the items are consolidated at the Point of Sale into a package, a popup message is displayed to the cashier, so they can advise the customer of the package offering.

**Access**

Access to this function at an enterprise level is limited by default to the System Administrator and Financial users only. Accounting, store managers, warehouse general managers as well as zone managers and human resource managers may modify settings at Venues or Store assigned to them.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://retailcloud.gitbook.io/portals/central-administration-server-cas/untitled-2/pos-settings/package-handling.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.